Reponsibilities:

• Handle inquiries/complaints from all users thru all channels.
• Monitor & review system utilization of all users, operators, agents.
• Conduct training to enable all users to use advanced systems for bus ticketing system.
• Help users to do 1st troubleshooting and escalate to IT support engineer when needed.
• Create quick guide to help users easier to understand on how to use the system.
• Produce periodic activity report.
• Execute other CS development projects.
• Work in time-shifting system including weekend/public holiday.

Requirements

• Minimum Diploma Degree in IT/Engineering related studies or an equivalent degree or professional qualification.
• At least of 1 year of working experience in as proactive Customer Service, especially in software industries.
• Actively communicate in both English & Bahasa Indonesia.
• Confident in conducting training through any channels, face to face, phone call, online meeting tools, or remote session.
• A self-starter and able to work independently with positive attitude, resourceful and able to work in a fast-paced environment. Meticulous with good attention to details, efficient, integrity.